Facility Supervisor

Since 2009, Kids Zone has been a leader in children's entertainment and education, providing immersive and fun learning experiences that captivate families across Dubai. We are looking for an exceptional Facility Supervisor to be our owner's representative on the ground. When the owner is not in the building, you are Kids Zone. This is a floor leadership role - not a desk job - for someone who is commercially sharp, operationally disciplined, and genuinely passionate about delivering exceptional family experiences. What You'll Own: • Revenue & commercial performance - you track daily targets, manage the booking pipeline, and drive performance across every service line • Full venue operations - opening checks, daily schedule, capacity decisions, and brand standards every shift without exception • Team leadership - you lead, coach, and develop the Early Childhood Educator, Receptionists, and Facility Attendants directly • Customer experience - you set the tone, personally handle escalated complaints, and ensure every family leaves with a story worth sharing • Corporate events & B2B sales - you identify, pitch, and close corporate event bookings, and build relationships that bring them back